Contract Mobile Phones

The below Terms & Conditions apply to any customers placing orders with us:

1.1. All items offered on our website are subject to availability. We endeavor to advise on our website any items that are currently out of stock, wherever possible. If an item ordered is out of stock we will notify you within two working days of your order being placed. We shall advise you of the likely time scale of any delay, but you are of course at liberty to cancel your order.

1.2. Orders for any of our products can be placed via our secure online checkout, or by telephoning our Sales hotline.

1.3. All required fields and sections of our order forms must be completed with the correct information.

1.4. We aim to process and despatch all orders as quickly as possible - usually within two working days. Business orders may take longer due to verification and credit checking processes.

1.5. All orders are checked by our Order Verifying Team for the security of both you and us. Our Order Verifying Team or the mobile phone network may request proof of address and/or proof of identification from you before your order can be processed. If this is the case we will contact you giving you full details of what is required.

1.6. If you are paying for your order by credit or debit card we may carry out checks or "authorisations" with the card issuer for security reasons. If any problems occur with the authorisation of your credit or debit card we will contact you with further details.

1.7. All applications for a pay monthly mobile phone "contract" are subject to a credit check - the mobile phone network may in some cases ask for a deposit to be paid by the applicant before a connection can be made. The network may also decline your application in certain instances. If either of these occurs, we will contact you and advise you of the situation.

1.8. Complications caused by any of the above in Clauses 1.3 - 1.7 may cause a delay in the processing and despatch of your order.

2.1. We accept payment by Visa, Delta, Maestro, and MasterCard cards only. intomobilephones.co.uk will debit any upfront value of the sale at the point of order. Should you cancel this order all monies will be refunded within 24 hours. In these Terms and Conditions of Business: - "Goods" means goods or products offered for sale by us. "Goods" also means mobile phones that are discounted or supplied free with monthly paid contracts.

2.2. "Promotional Product" means an item or product offered free of charge with goods that have been supplied and paid for, or discounted to free.

2.3. We verify your credit card details when we take payment for your phone handset. If your handset has no up-front costs we will still ask for authorisation for a nominal sum to be debited from your credit/debit card account for the purposes of credit/debit card verification. We will ONLY request authorisation for this sum; no funds will be debited from your credit card account for a handset that has been sold as 'FREE'.

2.4. Goods and promotional products supplied by us remain our property until the goods are paid for in full. If payment is declined by your cardholder, whether before or after despatch of the goods to you, we will treat the order as cancelled. If the goods and promotional products have been despatched we may:-

a) Require you to return the goods and the promotional products to in full packaging and sold as seen within 7 days; or

b) Require you to pay in full by satisfactory alternative means within 7 days.

2.5. Any claim or obligation under this Clause is without prejudice to our rights under Clause 14 of these Terms and Conditions of Business.

3.1. Our Website Production & Design team work extremely hard to ensure our website is as accurate as possible and in order to achieve this, our website is updated on everyday.

3.2. However we cannot guarantee the accuracy of information supplied, especially such things as product specifications, network tariffs, call charges and special offers and promotions which may change without prior notice, before or after you have placed your order with us.

3.3. Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability. If any of these should change to your detriment or become unavailable in the period after you have placed an order with us we will contact you before proceeding with the order.

3.4. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.

4.1. All products come with a 12-month manufacturer's warrant except for mobile phone batteries which are covered by 6 months. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.

4.2. Additional insurance and extended warranty periods for mobile phone handsets maybe available at an extra cost on certain products. We do advise that you consider taking this "Insurance" wherever possible.

5.1. Accessories - we endeavor to despatch all in stock accessories within 1-2 working days of the order being placed. Accessories are delivered by Royal Mail 2nd Class or Recorded Post depending on value.

5.2. Mobile Phone Contracts & Free Gifts- we endeavor to despatch all contract and prepaid mobile phones within next day delivery, where all products are in stock and a credit check has been complete in a reasonable time and order has been placed before 3pm. Any orders placed after this time or over the weekend and/or bank holiday will be delivered within 2-3 days (See clause 1.4 regarding business orders). These items are sent by DPD postal service and our insurance for their value. Any order with a contract mobile phone and a free gift where the free gift is supplied by 3rd party, the free gift maybe delivered up to 24 business hours later.

5.3. Prepaid SIM Cards - we endeavor to despatch within 4-5 working days of ordering. Prepaid SIM cards are despatched by Royal Mail 2nd Class post

5.4. intomobilephones.co.uk cannot be held responsible for any delays with Royal Mail or DPD any other courier delivery service.

5.5. Parcels sent to the remotes parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland and the Isle of Man etc may take longer to deliver.

6.1. Any information collected by intomobilephones.co.uk , including that gathered at the time of ordering/registration, is collected lawfully and in accordance with the Data Protection Act 1998.

6.2. intomobilephones.co.uk do not sell or transmit any customers personal information, including email addresses, to any organisation for any purpose other than for processing orders placed with us (if necessary).

6.3. Where there is sufficient evidence to suggest that fraud is being perpetrated, (such as the stated name and address being different to that of the credit/debit card owner), intomobilephones.co.uk reserve the right to pass identification (such as name, address, email and ISP details) to other businesses, fraud data bases and relevant authorities.

6.4. From time to time we may send you information via email or post regarding your purchase or regarding other services/products available from intomobilephones.co.uk . We would always provide an "opt-out" or "unsubscribe" option in any electronic correspondence to enable you to stop any further mailings if you so wished.

6.5. If you require any further information regarding our Privacy of Information policy please email webenquiries@intomobilephones.co.uk

7.1. Unless we indicate otherwise, all prices stated include VAT and delivery within the United Kingdom (excluding Eire). All Errors and Omissions are accepted.

8.1. All contract mobile phone and SIM card connections (excluding prepay handsets) are subject to a 12, 18. 24 or 36-month airtime contract. All connections (excluding prepay) are subject to a connection fee (unless otherwise stated). All contract connections are subject to status and acceptance by the Network concerned to United Kingdom residents aged 18 years or over. Contract upgrades are also subject to a further 12, 18, 24 or 36 months airtime contract.

8.2. A credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant. We will always advise the applicant of any negative credit assessments and connection refusals. intomobilephones.co.uk cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant. See also Clause 1.7.

9.1. If for any reason you wish to return a product or receive a replacement product please call our Customer Service Team on 0871 811 1805 for assistance.

9.2. We would request that you contact our Customer Service Team as soon as any problem becomes apparent.



9.3. We will deal with all replacements and refunds with high priority.



9.4. Replacements will be sent out when the original item is returned.



9.5.It is the customer's responsibility for the safe return of all goods. All items must be returned within “a reasonable time” as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by intomobilephones.co.uk . Should items not be received then it cannot be accepted as a 7 day cancellation and you will be liable for the full duration of your contract. 



9.6. Where a refund is sought for non faulty items and is outside of the 7 day cooling off period we reserve the right to make a charge to cover our administration costs. This charge will not exceed the direct costs of postage etc.



9.7. Refunds cannot be given if we judge that the product has been willfully damaged, misused, neglected, overloaded, modified, adapted or repaired.



9.8. Where goods become faulty within the first 28 days and qualify for an exchange, the faulty items must be returned to us, with the original packaging, within 28 days of the date of Invoice. Items returned as faulty and subsequently found to be subject to customer damage will incur charges. These charges will be pursued by intomobilephones.co.uk .



9.9. Should the return be because of a change of mind the customer will be responsible for all return postage costs. Contract and pre pay handset packages must be returned within the first 7 days.

9.10. We will only refund postage or supply a prepaid packet for faulty items that are returned to intomobilephones.co.uk within the first 7 days.



9.11. If returned goods cannot be accepted due to clause 9.7 a charge of £9.99 will be made to cover postage.

10.1. If you are dissatisfied in any way with any contract connection or contract SIM connection it is essential that you return it to intomobilephones.co.uk within 7 days of connection, the day the handset/SIM is connected by intomobilephones.co.uk is classed as day one. This is usually the date which appears on your delivery Invoice. The exception is T Mobile who class day one as being the day of delivery.

10.2. On cancelation under distance selling rules you are entitled to a full refund within 30 days, however it is the customer's responsibility for the safe return of all goods. All items must be returned within “a reasonable time” as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by intomobilephones.co.uk . Should items not be received then it cannot be accepted as a 7 day cancellation and you will be liable for the full duration of your contract.

10.3. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.



10.4. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

10.5. Clause 10 does not apply to pay as you go or pre-paid hand set packages. See Clause 9

11.1. These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.

12.1. If you have cause for complaint regarding any service or product provided by intomobilephones.co.uk please email full details for the attention of the Duty Manager to webenquiries@intomobilephones.co.uk

12.2. We endeavor to respond to all complaints within two working days and aim to resolve any problems as soon as we can after receiving details of a complaint.

13.1. Should your mobile number transfer be delayed, we cannot be held responsible for any delay occurring after our initial setting up of the procedure with the relevant network, as the mobile number transfer is then totally the responsibility of the two networks and/or service providers involved.

13.2. If your mobile number transfer spans over two separate calendar months we cannot be held responsible for any tariff or line rental changes imposed by the mobile phone networks and service providers.

14.1. Our offers with monthly contract phones and packages are totally dependant on the tariff selected therefore:-

14.1.1. In the event that you are disconnected from your network for any reason within the period of 120 days from your initial billing date, we will invoice you the minimum sum of £200 plus VAT per handset. The charge will be dependant on the tariff selected at the time of disconnection.

14.1.2. Disconnections arising during the initial 14 day period, or initial 7 day period with T Mobile, are the only exceptions to the above clause 14.1.1

14.1.3. In the event that you elect to downgrade your tariff in the first 120 days from your initial billing date ("first period") we will invoice you the minimum sum of £100 plus VAT per handset. The charge will be dependant on the tariff selected at the time of the downgrade. Should you change your tariff during the first 120 days from your initial billing date, either up or down, the "first period" starts again. It is in your interest not to change tariffs in the first 120 days from your initial billing date. Certain Networks may not allow you to change tariff within the first 6 months of your contract. Also see 14.1.5

14.1.4. It is important to note that Orange will automatically downgrade to a Talk share handsets connected by intomobilephones.co.uk , that subsequently have existing handsets added to them as sharers of the tariff set up by intomobilephones.co.uk . In this instance clause 14.1.3 will apply. It is in your interest not to add handsets, connected prior to that set up by intomobilephones.co.uk , as sharers within the first 120 days from your initial billing date.

14.1.5. It is important to note that some networks and service providers will not allow you to downgrade your tariff during your contract. It is in your interest to select the lowest tariff that is most suitable for your needs at the commencement of your contract. You may upgrade your tariff with all networks.

14.2. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of either of the above conditions arising.

15.1. We aim to give the most accurate and up to date information available when taking telephone orders. However intomobilephones.co.uk cannot be held responsible for networks, service providers, manufacturers and their distributors who from time to time change specifications, terms and conditions and offers.

15.2. Having read our terms and conditions we recommend that you check the appropriate network and service provider terms & conditions and charges to ensure that you are completely satisfied with these.

15.3. By ordering over the telephone it is deemed that you have read and accepted our terms and conditions.

16.1. How to claim 
All you need to do is return your claim form signed, along with your “first paid” mobile phone bill. This bill must be received within 28 days of the date on the bill. Bills received after this date will not qualify for their gift. Bills must not show any account in arrears with collections or in default with the network. Your bill must not show any changes your tariff originally connected at point of order. Please send in copies of your bills to us via recorded delivery. Claim documents will be processed 7 days after delivery and must be received within 90 days of connection. Claims received after 90 days will not be paid and classed as void


.

16.2. Simple Cash back offers are LIMITED to 2 per Household per year.
Depending on your chosen network we will require a proof of signature in order to send you simple cash back or free gift out to you, this will be within your delivery.



16.3. Claims will only be accepted if accompanied by the appropriate documentation sent out to you with your order.



16.4. All Simple Cash back claims will be paid by cheque and made payable to the customer details supplied to us when ordering the mobile phone. This offer is non transferable

.

16.5. All successful claims will be paid within 28 days of receiving your claim (effective for orders received after 11th April 2007. The actual date that you should expect the payment will be sent to you by email when we confirm that your claim has been successful.



16.6. Please note that FREE gift images are for illustration purposes only and colour may vary (e.g. Sony PSP either black or white).



16.7. All Free gifts are offered subject to their availability at time of claim; in the event of a gift being unavailable we reserve the right to substitute for an equivalent or better. (For example a HP Laptop may be replaced by an equivalent product made by Sony).



16.8. All free gifts are supplied with a manufactures warranty; it is the customer’s responsibility to register the warranty with the relevant manufacturer. 



16.9. Please inform us if you have not received your simple cash back voucher within 14 days of connection of your handset, after this time we will not be able to replace cash back vouchers.



16.10. All claims are subject to the terms and conditions set out herewith and claims which do not conform to these terms and conditions will be void.

16.13. Please note that FREE gift images are for illustration purposes only and colour may vary (e.g. Sony PSP either black or white)
.

16.18. If you return your mobile phone contract within the 7 day peace of mind guarantee, then you must return all free accessories in the original packaging.

Claims should be posted by recorded delivery to:

Into Mobile Phones LTD
Web Sales,
PO Box 7314,
Daventry,
NN11 1BY

Your claim will be processed once the relevant documents have been received. Should you not receive communication from us within 21 days of sending the statements, contact customer services at webenquiries@intomobilephones.co.uk or call 0871 811 1805.

17.1 Cash back by redemption for 12-month contracts will be paid in four equal amounts on timely redemption of each of the four claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:

- Your first six airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 90 days of the date on your 6th airtime bill;

- Your 7th and 8th airtime bills and your second claim voucher within 90 days of the date on your 8th airtime bill;

- Your 9th and 10th airtime bills and your third claim voucher within 90 days of the date on your 10th airtime bill;

- Your 11th and 12th airtime bills and your fourth claim voucher within 90 days of the date on your 12th airtime bill.

All claims should be received within the time period set out on each voucher. Bills received after the period specified will not qualify for line rental refunds or cash backs. Each bill must show that your tariff has not changed since the time of connection.

17.1.2 Cash back by redemption for 18-month contracts will be paid in five equal amounts on timely redemption of each of the five claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:

- Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 90 days of the date on your 4th airtime bill;

- Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 90 days of the date on your 8th airtime bill;

- Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 90 days of the date on your 12th airtime bill;

- Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 90 days of the date on your 15th airtime bill;

- Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 90 days of the date on your 18th airtime bill.

17.1.3 Cash back by redemption for 24-month contracts will be paid in six equal amounts on timely redemption of each of the six claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:

- Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill;

- Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 90 days of the date on your 8th airtime bill;

- Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 90 days of the date on your 12th airtime bill;

- Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 90 days of the date on your 15th airtime bill;

- Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 90 days of the date on your 18th airtime bill.

- Your 19th, 20th, 21st and 22nd airtime bills and your sixth claim voucher within 90 days of the date on your 22nd airtime bill.


17.1.4 Cash back by redemption for 36-month contracts will be paid in six equal amounts on timely redemption of each of the six claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:

- Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill;

- Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 90 days of the date on your 8th airtime bill;

- Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 90 days of the date on your 12th airtime bill;

- Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 90 days of the date on your 15th airtime bill;

- Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 90 days of the date on your 18th airtime bill.

- Your 19th, 20th, 21st and 22nd airtime bills and your sixth claim voucher within 90 days of the date on your 22nd airtime bill.

18.1. How to claim

All you need to do is return your claim form signed, along with your “first paid” mobile phone bill. This bill must be received within 28 days of the date on the bill. Bills received after this date will not qualify for their holiday voucher. Bills must not show “outstanding money” from previous bill or any “changes to your tariff originally connected at point of order”. Please take copies before you send these bills to us as we will not be able to return them. Claim documents will be processed 7 days after delivery and must be received within 90 days of connection. Claims received after 90 days will not be paid and classed as void.

18.2. Frequent holiday offers are LIMITED to 2 per Household per year.

Depending on your chosen network we will require a proof of signature in order to send you holiday voucher, this will be within your delivery.

18.3. Claims will only be accepted if accompanied by the appropriate documentation sent out to you with your order.

18.4. All holiday vouchers will be paid in the form of a voucher code which you can redeem and book your holiday by logging onto www.frequentrewards.co.uk or by calling 0845 608 6278. This offer is non-transferable

.

18.5. All successful claims will be paid within 28 days of receiving your claim (effective for orders received after 1st July 2009. The actual date that you should expect the payment will be sent to you by email when we confirm that your claim has been successful.



18.7. All Holiday vouchers are offered subject to their availability at time of claim; in the event of a holiday voucher being unavailable we reserve the right to substitute for agreed cost value to intomobilephones.co.uk .

18.9. Please inform us if you have not received your Frequent Holiday voucher within 14 days of connection of your handset, after this time we will not be able to replace the vouchers.

18.10. All claims are subject to the terms and conditions set out herewith and claims, which do not conform, to these terms and conditions will be void. 


18.11. If you return your mobile phone contract within the 7-day peace of mind guarantee, then you must return all free accessories in the original packaging and your holiday voucher claim form will be void.

18.12 Once you have received your Free Worldwide Accommodation vouchers you have 6 months to choose and booking up to 180 days before departure.

18.12.1 Transportation to and from the resort can be arranged but is not included in this offer.

18.12.2 All accommodation is accredited for Health & Safety.

18.12.3 Availability is all year – peak season will be limited but not restricted and strictly subject to availability.

18.13 Once you have received your Free Accommodation & Flights voucher you will have 90 days to book your destination, your voucher will be void if you do not book in this time.

18.13.1 Accommodation is a 1 bedroom sleeps 4 apartment including two adult flights.

18.13.2 Flights are included from either Gatwick or Stanstead on either economy or low cost airlines (other airports may be available with a supplement per person.)

18.13.3 Transportation to and from the resort is not included but can be arranged

18.13.4 Availability is between 1st November 2009 and 31st January 2010 (other dates may be available at supplements from £49.00 to £79.00 per apartment and from £60.00 – £200 per person for flights)

18.13.5 3 month booking window – no booking during Christmas and New Year

18.13.6 Children can be accommodated for a child supplement.

19.1. All gifts will be delivered with your contract phone where the products are all in stock. If we do have the product available will send your free gift direct from our suppliers up to 24 business hours later.

19.2. If you find your free develops a fault within the 1st 28 days please call our call centre to arrange a replacement. If you product develops a fault after 28 days but within 12 months, you are covered by your manufacturer warranty.

19.3. You must sign for your delivery with DPD.

19.4 Any issue with your free gift such as, not gift ordered, or damaged box must be reported within 48 hours of receipt of goods.

19.5 Instant cash back will be sent without claim 14 days after the date of connection. Cash back will be posted via Royal Mail 2nd Class post and will only be sent after the 7 day cooling off period.

19.6 Should you not receive your cheque in the post, within 20 days from date of connection, you must contact the call centre to inform them you have not received your Chequeback. Failure to do so may result in delay in sending another cheque being sent to you.

This website is owned and operated by;



Into Mobile Phones Ltd, 2 Lamport Court, Heartlands Business Park, Daventry, Northamptonshire, NN11 8UF
VAT No: Pending