Terms And Conditions

1. Placing an Order & Stock Availability

1.1. All items offered on our website are subject to availability. We endeavour to advise on our website any items that are currently out of stock, wherever possible. If an item ordered is out of stock we will notify you within two working days of your order being placed. We shall advise you of the likely time scale of any delay, but you are of course at liberty to cancel your order.

1.2. Orders for any of our products can be placed via our secure online checkout, or by telephoning our Sales hotline.

1.3. All required fields and sections of our order forms must be completed with the correct information.

1.4. We aim to process and despatch all orders as quickly as possible - usually within two working days. Business orders may take longer due to verification and credit checking processes.

1.5. All orders are checked by our Order Verifying Team for the security of both you and us. Our Order Verifying Team or the mobile phone network may request proof of address and/or proof of identification from you before your order can be processed. If this is the case we will contact you giving you full details of what is required.

1.6. If you are paying for your order by credit or debit card we may carry out checks or "authorisations" with the card issuer for security reasons. If any problems occur with the authorisation of your credit or debit card we will contact you with further details.

1.7. All applications for a pay monthly mobile phone "contract" are subject to a credit check - the mobile phone network may in some cases ask for a deposit to be paid by the applicant before a connection can be made. The network may also decline your application in certain instances. If either of these occurs, we will contact you and advise you of the situation.

1.8. Complications caused by any of the above in Clauses 1.3 - 1.7 may cause a delay in the processing and despatch of your order.

2. Payment and Ownership of Goods

2.1. We accept payment by Visa, Delta, Maestro, and MasterCard cards only. Intomobilephones.co.uk will debit any upfront value of the sale at the point of order. Should you cancel this order all monies will be refunded within 24 hours. In these Terms and Conditions of Business: - "Goods" means goods or products offered for sale by us. "Goods" also means mobile phones that are discounted or supplied free with monthly paid contracts.

2.2. "Promotional Product" means an item or product offered free of charge with goods that have been supplied and paid for, or discounted to free.

2.3. We verify your credit card details when we take payment for your phone handset. If your handset has no up-front costs we will still ask for authorisation for a nominal sum to be debited from your credit/debit card account for the purposes of credit/debit card verification. We will ONLY request authorisation for this sum; no funds will be debited from your credit card account for a handset that has been sold as 'FREE'.

2.4. Goods and promotional products supplied by us remain our property until the goods are paid for in full. If payment is declined by your cardholder, whether before or after despatch of the goods to you, we will treat the order as cancelled. If the goods and promotional products have been despatched we may:-

a) Require you to return the goods and the promotional products to in full packaging and sold as seen within 7 days; or
b) Require you to pay in full by satisfactory alternative means within 7 days.

2.5. Any claim or obligation under this Clause is without prejudice to our rights under Clause 14 of these Terms and Conditions of Business.

3. Website Accuracy

3.1. Our Website Production & Design team work extremely hard to ensure our website is as accurate as possible and in order to achieve this, our website is updated on everyday.

3.2. However we cannot guarantee the accuracy of information supplied, especially such things as product specifications, network tariffs, call charges and special offers and promotions which may change without prior notice, before or after you have placed your order with us.

3.3. Products, prices, offers, tariffs and promotions are valid only for the period they are displayed on our website (unless otherwise stated) - all of which are subject to availability. If any of these should change to your detriment or become unavailable in the period after you have placed an order with us we will contact you before proceeding with the order.

3.4. Pictures of products are as a representation only and should be used only as a guide. Specifications and/or colours of products may change without prior notice.

4. Product Warranty

4.1. All products come with a 12-month manufacturer's warrant except for mobile phone batteries which are covered by 6 months. This warranty does not affect your statutory rights which cannot be excluded or restricted at law.

4.2. Additional insurance and extended warranty periods for mobile phone handsets maybe available at an extra cost on certain products. We do advise that you consider taking this "Insurance" wherever possible.

5. Delivery

5.1. Accessories - we endeavor to despatch all in stock accessories within 1-2 working days of the order being placed. Accessories are delivered by Royal Mail 2nd Class or Recorded Post depending on value.

5.2. Mobile Phone Contracts & prepaid mobile phones - we will endeavor to despatch all contract and prepaid mobile phones for next day delivery, where all products are in stock and a credit/ID checks have been complete in a reasonable time and order has been placed before 3pm. Any orders placed after this time or over the weekend and/or bank holiday will be delivered within 2-3 days (See clause 1.4 regarding business orders). These items are sent by Parcel Force postal service and our insurance for their value. Any order with a Free gift associated with the deal such as a Laptop or TV, the gift will be despatched after receiving a copy of your 1st paid bill. For full details, please refer to point 16.

5.3. Prepaid SIM Cards - we endeavour to despatch within 4-5 working days of ordering. Prepaid SIM cards are despatched by Royal Mail 2nd Class post

5.4. intomobilephones.co.uk cannot be held responsible for any delays with Royal Mail or Parcel Force any other courier delivery service.

5.5. Parcels sent to the remotes parts of the United Kingdom, such as Northern Scotland and parts of Northern Ireland and the Isle of Man etc may take longer to deliver.

6. Privacy of Information

6.1. Any information collected by intomobilephones.co.uk, including that gathered at the time of ordering/registration, is collected lawfully and in accordance with the Data Protection Act 1998.

6.2. intomobilephones.co.uk do not sell or transmit any customers personal information, including email addresses, to any organisation for any purpose other than for processing orders placed with us (if necessary).

6.3. Where there is sufficient evidence to suggest that fraud is being perpetrated, (such as the stated name and address being different to that of the credit/debit card owner), intomobilephones.co.uk reserve the right to pass identification (such as name, address, email and ISP details) to other businesses, fraud data bases and relevant authorities.

6.4. From time to time we may send you information via email or post regarding your purchase or regarding other services/products available from intomobilephones.co.uk. We would always provide an "opt-out" or "unsubscribe" option in any electronic correspondence to enable you to stop any further mailings if you so wished.

6.5. If you require any further information regarding our Privacy of Information policy please email care@intomobilephones.co.uk

7. Pricing

7.1. Unless we indicate otherwise, all prices stated include VAT and delivery within the United Kingdom (excluding Eire). All Errors and Omissions are accepted.

8. Mobile Phone Contract Connections and SIM Card Connections

8.1. All contract mobile phone and SIM card connections (excluding prepay handsets) are subject to a 12, 18. 24 or 36-month airtime contract. All connections (excluding prepay) are subject to a connection fee (unless otherwise stated). All contract connections are subject to status and acceptance by the Network concerned to United Kingdom residents aged 18 years or over. Contract upgrades are also subject to a further 12, 18, 24 or 36 months airtime contract.

8.2. A credit check will be carried out by the network/provider prior to connection using the information supplied by the applicant. We will always advise the applicant of any negative credit assessments and connection refusals. intomobilephones.co.uk cannot be held responsible for the result of any credit assessments or for any delays caused by insufficient or incorrect information being supplied by the applicant. See also Clause 1.7.

9. Returning Products

9.1a. If for any reason you wish to return a product please complete a Returns form which is located at http://www.intomobilephones.co.uk/contacts.php and a member of our Returns team will contact you.

9.1b. If for any reason you require a replacement handset within 28 Days of purchase due to fault or malfunction please complete a Replacement form http://www.intomobilephones.co.uk/replacement-form.html, alternatively please contact our Care Team on 01773 307 130

9.2. We would request that you contact our Customer Service Team as soon as any problem becomes apparent.

9.3. We will deal with all replacements and refunds with high priority.

9.4. Replacements will be sent out when the original item is returned.

9.5.It is the customer's responsibility for the safe return of all goods. All items must be returned within a reasonable time as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by intomobilephones.co.uk. Should items not be received then it cannot be accepted as a 7 day cancellation and you will be liable for the full duration of your contract.

9.6. Where a refund is sought for non faulty items and is outside of the 7 day cooling off period we reserve the right to make a charge to cover our administration costs. This charge will not exceed the direct costs of postage etc.

9.7. Refunds cannot be given if we judge that the product has been wilfully damaged, misused, neglected, overloaded, modified, adapted or repaired.

9.8. Where goods become faulty within the first 28 days and qualify for an exchange, the faulty items must be returned to us, with the original packaging, within 28 days of the date of Invoice. Items returned as faulty and subsequently found to be subject to customer damage will incur charges. These charges will be pursued by intomobilephones.co.uk.

9.9. Should the return be because of a change of mind the customer will be responsible for all return postage costs. Contract and pre pay handset packages must be returned within the first 7 days.

9.10. We will only refund postage or supply a prepaid packet for faulty items that are returned to intomobilephones.co.uk within the first 7 days.

9.11. If returned goods cannot be accepted due to clause 9.7 a charge of 9.99 will be made to cover postage.

10. Returning Contract Connections and Contract SIM Connections

10.1. If you are dissatisfied in any way with any contract connection or contract SIM connection it is essential that you return it to intomobilephones.co.uk within 7 days of connection, the day the handset/SIM is connected by intomobilephones.co.uk is classed as day one. This is usually the date which appears on your delivery Invoice. The exception is T Mobile who class day one as being the day of delivery.

10.2. On cancelation under distance selling rules you are entitled to a full refund within 30 days, however it is the customer's responsibility for the safe return of all goods. All items must be returned within a reasonable time as they were received with their original packaging and full contents included, along with original documentation and proof of purchase. Items returned in a less than pristine condition and/or with damaged or missing packaging will incur charges to cover the cost of the items. These charges will be pursued by intomobilephones.co.uk. Should items not be received then it cannot be accepted as a 7 day cancellation and you will be liable for the full duration of your contract.

10.3. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

10.4. Where a refund is sought we reserve the right to charge the initial cost of delivery. We will not charge for the initial costs of delivery where the product supplied was not of satisfactory quality.

10.5. Clause 10 does not apply to pay as you go or pre-paid hand set packages. See Clause 9

11. Your Legal Rights as a Consumer

11.1. These Terms and Conditions do not affect any of your statutory rights, which cannot be excluded or restricted at law.

12. Complaints

12.1. If you have cause for complaint regarding any service or product provided by intomobilephones.co.uk please email full details for the attention of the Duty Manager to care@intomobilephones.co.uk

12.2. We endeavor to respond to all complaints within two working days and aim to resolve any problems as soon as we can after receiving details of a complaint.

13. Mobile Number Portability

13.1. Should your mobile number transfer be delayed, we cannot be held responsible for any delay occurring after our initial setting up of the procedure with the relevant network, as the mobile number transfer is then totally the responsibility of the two networks and/or service providers involved.

13.2. If your mobile number transfer spans over two separate calendar months we cannot be held responsible for any tariff or line rental changes imposed by the mobile phone networks and service providers.

14. Early Termination of Air Time Contracts / Changing of Tariffs

14.1. Our offers with monthly contract phones and packages are totally dependant on the tariff selected therefore:-

14.1.1. In the event that you are disconnected from your network for any reason within the period of 120 days from your initial billing date, we will invoice you the minimum sum of 200 plus VAT per handset. The charge will be dependant on the tariff selected at the time of disconnection.

14.1.2. Disconnections arising during the initial 14 day period, or initial 7 day period with T Mobile, are the only exceptions to the above clause 14.1.1

14.1.3. In the event that you elect to downgrade your tariff in the first 120 days from your initial billing date ("first period") we will invoice you the minimum sum of 100 plus VAT per handset. The charge will be dependant on the tariff selected at the time of the downgrade. Should you change your tariff during the first 120 days from your initial billing date, either up or down, the "first period" starts again. It is in your interest not to change tariffs in the first 120 days from your initial billing date. Certain Networks may not allow you to change tariff within the first 6 months of your contract. Also see 14.1.5

14.1.4. It is important to note that Orange will automatically downgrade to a Talk share handsets connected by intomobilephones.co.uk, that subsequently have existing handsets added to them as sharers of the tariff set up by intomobilephones.co.uk. In this instance clause 14.1.3 will apply. It is in your interest not to add handsets, connected prior to that set up by intomobilephones.co.uk, as sharers within the first 120 days from your initial billing date.

14.1.5. It is important to note that some networks and service providers will not allow you to downgrade your tariff during your contract. It is in your interest to select the lowest tariff that is most suitable for your needs at the commencement of your contract. You may upgrade your tariff with all networks.

14.2. Should you have supplied us with your credit or debit card details you hereby expressly authorise us to deduct the above amounts from your card account in the event of either of the above conditions arising.

15. Orders Taken via the Telephone

15.1. We aim to give the most accurate and up to date information available when taking telephone orders. However intomobilephones.co.uk cannot be held responsible for networks, service providers, manufacturers and their distributors who from time to time change specifications, terms and conditions and offers.

15.2. Having read our terms and conditions we recommend that you check the appropriate network and service provider terms & conditions and charges to ensure that you are completely satisfied with these.

15.3. By ordering over the telephone it is deemed that you have read and accepted our terms and conditions.

16. Free Gifts And Simple Cash Back for 12, 18, 24 and 36 Month Contracts

All approved gift and cashbacks are supplied and paid by A1 Comms and cashbacks will be paid Via BACS to the account details used at the time of order.

16.1. How to claim ?All you need to do is return your claim form signed, along with your first paid mobile phone bill. This bill must be received within 28 days of the date on the bill. Bills received after this date will not qualify for their gift. Bills must not show any account in arrears with collections or in default with the network. Your bill must not show any changes your tariff originally connected at point of order. Please send in copies of your bills to us via recorded delivery. Claim documents will be processed 7 days after delivery and must be received within 90 days of connection. Claims received after 90 days will not be paid and classed as void.

16.2. Simple Cash back offers are LIMITED to 2 per Household per year.?Depending on your chosen network we will require a proof of signature in order to send you simple cash back or free gift out to you, this will be within your delivery.

16.3. Claims will only be accepted if accompanied by the appropriate documentation sent out to you with your order.

16.4. All Simple Cash back claims will be paid by cheque and made payable to the customer details supplied to us when ordering the mobile phone. This offer is non transferable.

16.5. All successful claims will be paid within 28 days of receiving your claim (effective for orders received after 11th April 2007. The actual date that you should expect the payment will be sent to you by email when we confirm that your claim has been successful.

16.6. Please note that FREE gift images are for illustration purposes only and colour may vary (e.g. Sony PSP either black or white).

16.7. All Free gifts are offered subject to their availability at time of claim; in the event of a gift being unavailable we reserve the right to substitute for an equivalent or better. (For example a HP Laptop may be replaced by an equivalent product made by Sony).

16.8. All free gifts are supplied with a manufactures warranty; it is the customers responsibility to register the warranty with the relevant manufacturer.

16.9. Please inform us if you have not received your simple cash back voucher within 14 days of connection of your handset, after this time we will not be able to replace cash back vouchers.

16.10. All claims are subject to the terms and conditions set out herewith and claims which do not conform to these terms and conditions will be void.

16.13. Please note that FREE gift images are for illustration purposes only and colour may vary (e.g. Sony PSP either black or white).

16.18. If you return your mobile phone contract within the 7 day peace of mind guarantee, then you must return all free accessories in the original packaging.

Claims should be posted by recorded delivery to:

Into Mobile Phones

Magellan House

Lamport Drive

Heartlands Business Park

Daventry

Northants

NN11 8YH

Your claim will be processed once the relevant documents have been received. Should you not receive communication from us within 21 days of sending the statements, contact customer services at sales@intomobilephones.co.uk or call 01773 307 130.

17. Redemption cash back for 12, 18, 24 & 36 months contracts

All approved gift and cashbacks are supplied and paid by A1 Comms and cashbacks will be paid Via BACS to the account details used at the time of order.

17.1 Cash back by redemption for 12-month contracts will be paid in four equal amounts on timely redemption of each of the four claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:
- Your first six airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 6th airtime bill;
- Your 7th and 8th airtime bills and your second claim voucher within 60 days of the date on your 8th airtime bill;
- Your 9th and 10th airtime bills and your third claim voucher within 60 days of the date on your 10th airtime bill;
- Your 11th and 12th airtime bills and your fourth claim voucher within 60 days of the date on your 12th airtime bill.
All claims should be received within the time period set out on each voucher. Bills received after the period specified will not qualify for line rental refunds or cash backs. Each bill must show that your tariff has not changed since the time of connection.

17.1.2 Cash back by redemption for 18-month contracts will be paid in five equal amounts on timely redemption of each of the five claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:
- Your first four airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 4th airtime bill;
- Your 5th, 6th 7th and 8th airtime bills and your second claim voucher within 60 days of the date on your 8th airtime bill;
- Your 9th, 10th, 11th, and 12th airtime bills and your third claim voucher within 60 days of the date on your 12th airtime bill;
- Your 13th, 14th and 15th airtime bills and your fourth claim voucher within 60 days of the date on your 15th airtime bill;
- Your 16th, 17th and 18th airtime bills and your fifth claim voucher within 60 days of the date on your 18th airtime bill.

17.1.3 Cash back by redemption for 24-month contracts will be paid in six equal amounts on timely redemption of each of the six claim vouchers (supplied with your order), with the appropriate network bills.

Make your claim by sending in:
- Your first five airtime bills (where your first bill is the first correspondence from your network requesting ANY payment) and your first claim voucher within 60 days of the date on your 5th airtime bill;
- Your 6th, 7th, 8th, 9th and 10th airtime bills and your second claim voucher within 60 days of the date on your 10th airtime bill;
- Your 11th, 12th, 13th, and 14th airtime bills and your third claim voucher within 60 days of the date on your 14th airtime bill;
- Your 15th, 16th and 17th and 18th airtime bills and your fourth claim voucher within 60 days of the date on your 18th airtime bill;
- Your 19th, 20th and 21st airtime bills and your fifth claim voucher within 60 days of the date on your 21st airtime bill.
- Your 22nd, 23rd, and 24th airtime bills and your sixth claim voucher within 60 days of the date on your 24th airtime bill.

17.1.4 Cash back by redemption for 36-month contracts will be paid in six equal amounts on timely redemption of each of the six claim vouchers (supplied with your order), with the appropriate network bills.

18. Free Worldwide Accommodation & Free Winter Sun offer

18.1. How to claim

All you need to do is return your claim form signed, along with your first paid mobile phone bill. This bill must be received within 28 days of the date on the bill. Bills received after this date will not qualify for their holiday voucher. Bills must not show outstanding money from previous bill or any changes to your tariff originally connected at point of order. Please take copies before you send these bills to us as we will not be able to return them. Claim documents will be processed 7 days after delivery and must be received within 90 days of connection. Claims received after 90 days will not be paid and classed as void.

18.2. Frequent holiday offers are LIMITED to 2 per Household per year. Depending on your chosen network we will require a proof of signature in order to send you holiday voucher, this will be within your delivery.

18.3. Claims will only be accepted if accompanied by the appropriate documentation sent out to you with your order.

18.4. All holiday vouchers will be paid in the form of a voucher code which you can redeem and book your holiday by logging onto www.frequentrewards.co.uk or by calling 0845 608 6278. This offer is non-transferable

18.5. All successful claims will be paid within 28 days of receiving your claim (effective for orders received after 1st July 2009. The actual date that you should expect the payment will be sent to you by email when we confirm that your claim has been successful.

18.7. All Holiday vouchers are offered subject to their availability at time of claim; in the event of a holiday voucher being unavailable we reserve the right to substitute for agreed cost value to intomobilephones.co.uk.

18.9. Please inform us if you have not received your Frequent Holiday voucher within 14 days of connection of your handset, after this time we will not be able to replace the vouchers.

18.10. All claims are subject to the terms and conditions set out herewith and claims, which do not conform, to these terms and conditions will be void.

18.11. If you return your mobile phone contract within the 7-day peace of mind guarantee, then you must return all free accessories in the original packaging and your holiday voucher claim form will be void.

18.12 Once you have received your Free Worldwide Accommodation vouchers you have 6 months to choose and booking up to 180 days before departure.

18.12.1 Transportation to and from the resort can be arranged but is not included in this offer.

18.12.2 All accommodation is accredited for Health & Safety.

18.12.3 Availability is all year peak season will be limited but not restricted and strictly subject to availability.

18.13 Once you have received your Free Accommodation & Flights voucher you will have 90 days to book your destination, your voucher will be void if you do not book in this time.

18.13.1 Accommodation is a 1 bedroom sleeps 4 apartment including two adult flights.

18.13.2 Flights are included from either Gatwick or Stanstead on either economy or low cost airlines (other airports may be available with a supplement per person.)

18.13.3 Transportation to and from the resort is not included but can be arranged

18.13.4 Availability is between 1st November 2009 and 31st January 2010 (other dates may be available at supplements from 49.00 to 79.00 per apartment and from 60.00 200 per person for flights)

18.13.5 3 month booking window no booking during Christmas and New Year

18.13.6 Children can be accommodated for a child supplement.

19. Instant Gifts & Cash back with Contract Mobile phones applies to contracts connected before 12/07/2010

19.1. All gifts will be delivered with your contract phone where the products are all in stock. If we do have the product available will send your free gift direct from our suppliers up to 24 business hours later. TV Offers: Please note that TV deals are excluded from our instant deliveries. In order to receive your TV, you will need to follow the instructions set-up in the paperwork you receive with your mobile phone.

19.2. If you find your free develops a fault within the 1st 28 days please call our call centre to arrange a replacement. If you product develops a fault after 28 days but within 12 months, you are covered by your manufacturer warranty.

19.3. You must sign for your delivery with Parcel Force.

19.4 Any issue with your free gift such as, not gift ordered, or damaged box must be reported within 48 hours of receipt of goods.

19.5 Instant cash back will be sent without claim 14 days after the date of connection. Cash back will be posted via Royal Mail 2nd Class post and will only be sent after the 7 day cooling off period.

19.6 Should you not receive your cheque in the post, within 20 days from date of connection, you must contact the call centre to inform them you have not received your Chequeback. Failure to do so may result in delay in sending another cheque being sent to you.

20 promotion now not valid

21. 42 Inch TV Offer

21.1 All Goods must be checked thoroughly before signed for.

21.2 Please only sign for your goods if the packaging is in 100% Pristine condition, if the packaging is not in pristine condition please sign for the goods as Damaged.

21.3 If the packaging is in pristine condition but the unit inside is damaged, we will require Photo's of both the packaging and the damaged goods to investigate where the damaged occurred. If the Packaging is damaged as well as the unit the Goods must be signed for as damaged.

21.4 All cases of goods being damaged must be reported to Micro-P within 5 days.

21.5 Please can you ensure the customer will be at home to accept deliveries.

21.6 The Couriers will attempt to delivery the goods on two separate occasions leaving a card on at least one occasion if no one is home.

21.7 They will leave a card with the customer with the local depot details on. We would recommend that the Customer does not collect the units from the Depot. The couriers will not accept any liability if the goods are signed for from the depot.

21.8 Any cases of incorrect delivery addresses supplied will result in a redirection cost. The cost to redirect any goods is dependant on weight and size of the goods. This Cost to redirect would need to be paid to action the redirect request.

21.9 Micro-P will endeavour to respond to all RMA request within 48 hours of being notified. Website ownership.

The Waste Batteries and Accumulators Regulations Under the Waste Battery Regulations, Shebang Technologies Group Ltd are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person to the following address (please do not post):

Into Mobile Phones
A1 Comms Retail Solutions Limited,
Contract House,Turnpike Business Park
Alfreton,Derbyshire
DE55 7AD

Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.

You can now recycle your old electricals with us.

If you're buying a new electrical item, we will recycle your old one for free

Why recycle?

Unwanted electrical equipment is the UKs fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.

We can help

We are pleased to offer our customers the chance to recycle their old electrical items.

You can return your items by hand or post to Shebang Technologies Group Ltd Head Office at the below address:

Quality Assurance and Compliance Officer

Into Mobile Phones
A1 Comms Retail Solutions Limited,
Contract House,Turnpike Business Park
Alfreton,Derbyshire
DE55 7AD

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.

Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.

This website is operated by; intomobilephones.co.uk, A1 Comms Retail Solutions Limited 5 Prospect Place, Millennium Way Pride Park Derby Derbyshire DE24 8HG

Frequently Asked Questions

1. Is the site secure?

Yes. The shopping site is on a secure server giving our customers peace of mind that their credit card details will not fall into the wrong hands.

2. Do I have time to change my mind?

Yes. Consumers have the right to cancel their order before the sale is concluded, plus all phones come with 7 days money back guarantee.

3. Is delivery free?

Yes. Unless stated otherwise, all prices include next working day UK delivery. For delivery addresses outside the UK a delivery charge may be added and we will contact you with details of this prior to goods being despatched.

4. When will I receive my goods?

Subject to credit checks being carried out for contract phones, as long as your order is received before 2.30 pm your order will be despatched for next working day delivery. Ringtones and logos will be sent to you via a text message and may take up to 24 hrs.

5. What is the minimum term contract on pay monthly phones?

Pay monthly mobile phones have a minimum term contract of 12mths.

6. What about my Privacy?

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully in accordance with the Data Protection Act 1998.

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. In processing your order we will send information about you to the Network to which you are connecting. This is absolutely necessary. The type of information we will collect about you includes your name, address, phone number, email address and credit/debit card details, but we will never collect sensitive information about you without your explicit consent.

You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. We do not send random marketing emails to personal email addresses (spam). We will not e-mail you in the future unless you have given us your consent.

The personal information which we hold will be held securely in accordance with our internal security policy and the law. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.

7. So what about 'cookies'?

We use 'cookie' technology to enable the shopping system to record the contents of your basket, to ensure that the correct products are ordered when you progress through the checkout and to facilitate navigation throughout the store.

The use of a 'cookie' involves storing a small file on your computer, which can be used to identify your browser to our server. You can usually modify your browser to prevent this happening although if you do 'disable cookies' then you will be unable to make a purchase from our online shop.

8. How can I be removed from your mailing list? If you wish to unsubscribe from our mailing list, simply send an email to care@intomobilephones.co.uk with 'unsubscribe' as the subject line.

9. What if I have a complaint?

We are always looking for ways to improve our service, so if you have a complaint please email us at care@intomobilephones.co.uk

We hope that you never find the need to complain, but if you do then we promise to deal with any complaint fairly, confidentially, effectively and speedily. We will acknowledge your complaint within 5 working days and we will keep you informed about progress.

10. Can I change my tariff after I have bought a phone?

As you can see from our price list pay monthly phones are sold at prices specific to the tariffs chosen. The discount given on any particular tariff is subject to remaining on that tariff for a period of at least 120 days. If you change tariff before that time you will be billed a minimum of �100 and possibly more depending on the tariff you have changed to. For full details please refer to section 14 of our terms and conditions.

11. What are your terms and conditions?

You can find our terms and conditions on this page.

12. Can I transfer my existing telephone number to my new phone?

Orange

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Orange on 0800 376 2285 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact 02 on 0870 241 0202 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number. On receipt of the handset, contact Three on 08707 330 333 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

T-Mobile

Contact your existing network to obtain a PAC (Port Authorisation Code). The handset you bought from us will be connected with a temporary number.On receipt of the handset, contact Three on 0845 412 5000 quoting your temporary number, existing number and PAC. You will be advised of a transfer date, usually within 5 - 7 working days.

Vodafone

Coming soon

13. When will I receive my automatic cash?

Automatic cashback will be paid by BACS. This payment will be sent automatically approximately 90 days after receiving your new mobile phone. No vouchers or claim is required. See our T&C section for full details.

14. How do I claim my discount line rental and/or free gifts?

See how to claim gifts.

15. Can I return my contract handset if I decide I do not want it?

Under the distance selling regulations you are entitled to return your contract handset within the first 7 days of receiving it for a full refund (subject to usage). We will only be able to offer a refund if the handset returned has been unused and is in the original packaging with all the contents. Using the handset or removing the sim card from the pre packaged envelope and inserting it into the handset means you are accepting the networks terms and conditions and acknowledging that you cannot refund your handset under the 7 day cancellation period. Please see our T&C's regarding returns

16. How do I return my handset?

If you need to perform a refund please fill in our online return form 'link to return form here', also please see our T&C's regarding returns

17. What if my handset is faulty?

In the unlikely event that your handset is faulty you will be eligible for a replacement within the first 28 days, please contact us as soon as the fault is evident so we can arrange this for you as quickly as possible. The faulty exchange period is 28 days from your invoice date, in the unlikely event that your handset becomes faulty after this period then please contact your handset manufacturer regarding your warranty. If you need to perform an exchange please see our T&C's regarding returns.

18. My question is not answered here!

For any further information please visit our contact us page.